Politique d’expédition

Shipping Policy

Processing time

Orders are processed within two business days after payment confirmation.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

You will receive a confirmation email once your order has been shipped.

Shipping rates & delivery times

We ship from France.

Estimated delivery times:

France: 2–7 business days
EU countries: 7–15 business days
International: 7–15 business days

Shipping rates are calculated at checkout based on your location and order weight.

Please note that delivery times are estimates and may vary depending on the carrier, destination, customs processing, or unexpected delays.

Free shipping

Free shipping is available on orders over €80 to France and European Union countries.

If your order qualifies for free shipping, the option will be automatically displayed at checkout.

Tracking

Once your order has been shipped, you will receive a tracking number by email.

Please allow up to 24–48 hours for the tracking information to update after receiving your shipping confirmation.

Customs, duties and taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are not included in the product price or shipping cost and are the customer’s responsibility.

We are not responsible for delays caused by customs procedures.

Delays

We are not responsible for delays caused by customs, carrier disruptions, incorrect delivery information, weather conditions, strikes, or any event outside our control.

If your order is delayed, we recommend checking your tracking information first or contacting the carrier directly.

Incorrect shipping information

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at contact@fitjeez.com. We will do our best to update the address before the order is shipped.

Lost or damaged orders

If your order arrives damaged or is lost in transit, please contact us at contact@fitjeez.com within 7 days of the expected delivery date.

Please include your order number, photos of the damaged item or packaging if applicable, and any relevant tracking information.

We will review your request and help you find the best possible solution.

Undeliverable or returned packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of the package, the customer may be responsible for additional shipping fees to resend the order.

Shipping fees are non-refundable unless the return is due to an error on our part.

Contact us

If you have any questions about your order or our shipping policy, please contact us at:

contact@fitjeez.com