Conditions générales de vente
Terms of Sale
Last updated: August 19, 2026
These Terms of Sale apply to all orders placed on the FITJEEZ online store.
By placing an order on this website, the customer confirms that they have read, understood, and accepted these Terms of Sale.
Seller information
Business name: FITJEEZ
Email: contact@fitjeez.com
Products
FITJEEZ offers clothing and fashion items for sale through its online store.
Product descriptions, images, sizes, colors, prices, and availability are displayed on each product page.
We make every effort to ensure that product information is accurate. However, slight variations may occur, especially regarding colors or product rendering depending on the screen or device used.
Prices
All prices are displayed in euros (€), unless otherwise stated.
Prices may include or exclude taxes depending on the customer’s location and the applicable tax rules.
Shipping costs are not included in the product price unless stated otherwise. They are calculated and displayed at checkout before payment confirmation.
FITJEEZ reserves the right to modify prices at any time. However, the price charged will be the price displayed at the time the order is confirmed.
Orders
To place an order, the customer must select the desired products, add them to the cart, provide the required information, choose a shipping method, and complete payment.
The customer is responsible for ensuring that all information provided during checkout is accurate and complete.
Once the order is placed, the customer will receive an order confirmation email.
FITJEEZ reserves the right to refuse or cancel an order in case of payment issues, suspected fraud, incorrect information, or any other legitimate reason.
Payment
Payment is required at the time of order.
Accepted payment methods are displayed at checkout and may include credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, or other payment solutions available on the website.
All payments are processed securely through third-party payment providers.
FITJEEZ does not store full payment card details.
Shipping
Orders are processed and shipped according to our Shipping Policy.
Estimated delivery times and shipping costs are displayed at checkout and may vary depending on the destination, carrier, and order weight.
FITJEEZ is not responsible for delays caused by customs, carrier disruptions, incorrect shipping information, or events outside our control.
Ownership and risk
Products remain the property of FITJEEZ until full payment has been received.
Risk of loss or damage transfers to the customer once the order has been delivered to the shipping address provided.
Right of withdrawal
In accordance with European consumer protection laws, customers located in the European Union have the right to withdraw from their purchase within 14 days from the date of delivery, without giving any reason.
To exercise this right, the customer must contact FITJEEZ at contact@fitjeez.com within the withdrawal period.
The product must be returned unused, unworn, unwashed, undamaged, and in its original condition, with all tags and packaging where applicable.
Return shipping costs are the responsibility of the customer, unless the return is due to an error by FITJEEZ or a defective product.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
Personalized or custom-made products
Products made to the customer’s specifications
Products that have been worn, washed, damaged, or altered after delivery
Products returned without tags or in a condition that prevents resale
Returns and refunds
Once the returned product has been received and inspected, FITJEEZ will notify the customer by email.
If the return is approved, the refund will be issued using the original payment method.
Refunds may take several business days to appear depending on the customer’s bank or payment provider.
Original shipping fees are non-refundable, unless the return is due to an error by FITJEEZ or a defective product.
Exchanges
Exchanges may be accepted depending on product availability.
If the customer wishes to exchange an item for another size, color, or product, they must contact FITJEEZ at contact@fitjeez.com.
Additional shipping fees may apply.
Defective or incorrect products
If the customer receives a defective, damaged, or incorrect product, they must contact FITJEEZ at contact@fitjeez.com within 7 days of delivery.
The customer should include the order number, a description of the issue, and photos of the product and packaging if applicable.
FITJEEZ will review the request and offer an appropriate solution, which may include replacement, refund, or store credit.
Customer responsibility
The customer is responsible for providing accurate personal, billing, and shipping information.
FITJEEZ cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Intellectual property
All designs, logos, brand elements, product visuals, texts, graphics, and content available on the website are the property of FITJEEZ or its partners.
Any reproduction, use, modification, or distribution without prior written permission is strictly prohibited.
Liability
FITJEEZ cannot be held responsible for indirect damages, loss of profit, loss of data, or any damage resulting from improper use of the products or website.
FITJEEZ’s liability is limited to the amount paid by the customer for the order concerned.
Force majeure
FITJEEZ cannot be held responsible for failure or delay in fulfilling its obligations due to events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, transport disruptions, customs delays, technical failures, or government restrictions.
Personal data
Personal data collected during the order process is processed in accordance with our Privacy Policy.
Customers may contact FITJEEZ at contact@fitjeez.com for any request relating to their personal data.
Applicable law
These Terms of Sale are governed by French law.
In the event of a dispute, the customer is encouraged to contact FITJEEZ first in order to seek an amicable solution.
If no amicable solution is found, the dispute will be submitted to the competent courts in accordance with applicable French legislation.
Contact
For any questions regarding these Terms of Sale, please contact us at:
contact@fitjeez.com